Our Terms and conditions
To enable us to meet your requirements, we require at least 24 hours notice, all other requests please phone the number at the top of the page. Please phone for further information, help and availability, or send an enquiry through the website. We will try to help wherever we can. An enquiry does not constitute a booking until confirmed by the company.
Any variations to the journey(s) originally discussed, booked and agreed to between the taxi company and the Client may be subject to additional charges, if these changes involve extra time and/or distance being covered. No hidden taxes, fees or extra charges will be payable upon completion of the job, except where additional waiting time and/or car parking charges have been incurred and these were defined and agreed to in our quotation discussion
The Company does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or the weather.
The Taxi Company cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the Taxi not arriving at the pick-up address at the booked time.
The Taxi company cannot be held responsible for any missed connections i.e. flights, trains, boats due to adverse weather, traffic conditions, or road traffic accidents or road closures.
The Company accepts no responsibilities for any loss or damage to any property or luggage carried in the car however such loss or damage is caused.
Any damage caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.
We reserve the right to refuse any passenger(s) our services due to the passenger(s) having excess luggage which would result in the vehicle being unsafe on the road.
Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.
Our drivers are very helpful and are able to assist if the luggage is heavy. If you have a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
Smoking in the car is not permitted and against the law in the UK. No alcohol is permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of £90 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
The Company reserves the right to decline any bookings and to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the driver.
We strictly require a mobile number for the passenger(s) we pick-up as this is our way of establishing contact with the passenger(s).We strongly recommend that passenger(s) contact the office immediately after landing, so we can confirm the dispatch of your booked car.
Where the pick-up is not paid in advance we do not dispatch the car until such contact is established. Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees of Leicester Airport Taxis.
However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone number. Otherwise, the journeys are not insured.
Cancellation Policy: All bookings cancelled at least 24 hours in advance will be refunded in full. Bookings cancelled within 24 hours will not be refunded.
To cancel a booking please email us with your receipt and booking details. Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.
Parking charges are to be paid by the customers to and from the Airports any payments made online or over the phone by credit or debit card incure a charge of £2.50 for amount upto £100 and anything above £101 the charge £5.
Credit or Debit card charges still apply the same as above even if we agree a fare over the phone and advise you to our payment link button on our home page  BOOK ONLINE on the right hand side of the page, please add the amount on top of the fare agreed. 
Form (A)
To (B)
Please use this option only if you have already spoken to us via the phone and we have advised you to pay this way.
Full Details:
Our Testimonials
Good service user friendly website instant quotes with accurate prices easy to book

zeena rahman
I'm a student who had to move all my stuff back to home for easter. alt gave me student discount and we're very helpful in moving my stuff I will book the return in 5 weeks defo

Just used alt for airport run must admit they do go the extra mile for there customer very helpful over the phone and keep in touch with you through text messages. I will be using them regularly for business trips. 10/10

Tim Mandroic
"Helpful drivers they specialise in Airport and long distance" 10/10

maria sanwell
"Helpful drivers they specialise in Airport and long distance" 10/10

maria sanwell
"Excellent service, we were delayed in baggage haul, driver very understanding and pleasant always on time"

"On time, comfortable journey will use again"

Miss Miller
"On time, good price, would recommend"

Great option to book online also you get the correct price no other company have it

John Matthews
Driver was late I missed my train in return they gave me free taxi to the station but I wouldn't use them again

Mr Williams
Excellent service on time for airports runs keep up the good service

Camila Morris

Nikki Wilson
Driver was late due to misunderstanding but was very apologetic I still would recommend ALT can pay by card to which is helpful

Instant quote is great tells you exactly what your going to pay great website

Sanj Singh

Tom Brown
Great service on time and very helpful driver thanks (shabz)

Mrs Thompson
On time and very helpful will recommend to others thanks Alt

lisa jones
Great service on time will use again